Shipping & Returns

Shipping and Returns

At Louche, we strive for an effortless and enjoyable shopping experience for all our customers. Below you will find detailed information about our shipping and return policy, so you know exactly what to expect when shopping with us.

Shipping

Shipping methods and costs:

  • Standard shipping: Our standard shipping method is reliable and cost-effective. The cost is €4.50 for orders within the Netherlands and also abroad. For orders over €34.99, we offer free shipping.

Delivery times:

  • Within the Netherlands: At Louche, we understand that you can't wait to receive your new fragrance. Therefore, we ship orders placed before 4:00 PM the same day. You can usually expect your order within 1 business day! These are the normal shipping times; always check the checkout page for the most current shipping times. That page is valid!
  • International shipping: We also ship to various countries within Europe. Delivery times and shipping costs vary depending on the destination. This is usually within 1-3 days.

Order confirmation and tracking: After placing your order, you will receive a confirmation email with your order details. Once your order has been shipped, we will send you an email with a tracking number so you can follow your package.

Returns

Return policy: We hope you are satisfied with your purchase, but if for any reason you are not, you can return your product.

Return conditions:

  • Items can be returned within 14 days of receipt.
  • Products must be unused, undamaged, and returned in the original packaging.
  • Return shipping costs are the responsibility of the customer unless the product arrived defective or damaged.

Return procedure:

  1. Contact our customer service: Send an email to info@loucheperfume.com with your order number and the reason for the return.
  2. Pack your return: Make sure the product is safely packed in the original packaging.
  3. Send the package to our return address: We will send you the return address and further instructions by email.
  4. Processing the return: After receipt and inspection of your return, we will process a refund to the original payment method within 7 business days.

Contact: For questions about shipping and returns, feel free to contact our customer service via info@loucheperfume.com

Thank you for your trust in Louche. We are always ready to help you and strive to make your experience with us as pleasant as possible.