Frequently Asked Questions (FAQ)

Orders

1. How do I place an order? Placing an order at Louche is easy. Choose your desired products, add them to your shopping cart, and follow the steps to check out.

2. Can I change or cancel my order? Yes, you can change or cancel your order as long as it has not yet been shipped. Please contact our customer service as soon as possible via info@loucheperfume.com

3. Can I track my order? Yes, once your order has been shipped, you will receive a tracking number by email with which you can track your package.

Shipping

1. What are the shipping costs? For standard shipping within the Netherlands, the shipping costs are €5.99. Orders over €34.99 are shipped free of charge.

2. Does Louche ship internationally? Yes, we also ship to various countries within Europe. Delivery times and shipping costs vary by destination. Please contact us for more information.

Returns and Exchanges

1. What is your return policy? You can return unused and undamaged products within 30 days of receipt. Return shipping costs are the responsibility of the customer, unless the product arrived defective or damaged.

2. How can I return an item? Contact our customer service via info@loucheperfume.com to register your return. Pack the product in the original packaging and send it to our return address.

3. Can I exchange an item? Yes, follow the same steps as for a return and place a new order for the desired item on our website.

Payments

1. Which payment methods do you accept? We accept payments via iDEAL, credit card (Visa, MasterCard, American Express), and PayPal.

2. Is my payment secure? Yes, we use secure payment systems to ensure that your data is processed safely.

Perfume

1. Are the perfumes in the collection authentic? Our perfumes are inspired by existing brands and carefully composed to match the quality and experience of these scents. Although we do not collaborate with the brands themselves, we guarantee that our perfumes are high-quality and unique interpretations of popular fragrances.

2. Does Louche also provide perfume advice? Yes, our perfume experts are ready to help you discover scents that suit you! You can always send an email to info@loucheperfume.com. Tell us what your favorite scent is and our experts will help find the best matching fragrance.

3. How long does Louche perfume last? At Louche Perfumes, we use 25-30% high-quality perfume oils to ensure that our scents are both safe and impressively effective. These carefully composed formulas guarantee that our women's and men's perfumes last all day long. If you are looking for a long-lasting, high-quality perfume that is affordable, Louche is the right place. Our collections offer the same luxury and durability as expensive designer brands, but without the high price tag.

4. Why is Louche so affordable? Perfume is a way to bring memories and emotions to life. At Louche, we believe this experience should be accessible to everyone. That is why we are committed to making luxury scents affordable. By eliminating retail markups and expensive celebrity marketing, we can offer our fragrances for up to 90% less. This way, you can enjoy luxury perfumes without the high price tag.

Contact

1. How can I contact customer service? You can reach us by email at info@loucheperfume.com. Our team is ready to assist you.

Do you have a question that is not answered here? Please feel free to contact us. We are always ready to help you!